Terms & Conditions

Please read these Terms & Conditions carefully before accessing or using the DirectPrimeLiquidation.com website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with all the terms and conditions, you may not access or use the website.

1. Acceptance of Terms

This agreement constitutes a legally binding contract between you (“User” or “Buyer”) and Direct Prime Liquidation LLC, doing business as DirectPrimeLiquidation.com (“we,” “us,” or “our”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

By using our site, you affirm that you are at least 18 years old and have the legal authority to enter into this agreement. If you are using this site on behalf of a company or organization, you confirm that you are authorized to bind that entity to these Terms.

2. Description of Services

DirectPrimeLiquidation.com is an online marketplace offering liquidation merchandise — primarily customer returns, shelf pulls, overstock, and discontinued goods — typically sold in pallet or truckload quantities. We aim to provide accurate descriptions and manifests when available, but all goods are sold AS-IS, WHERE-IS, and may include items that are damaged, incomplete, or non-functional.

3. Account Creation

You may need to create an account to access certain features or complete purchases. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. If you suspect unauthorized use of your account, contact us immediately. We are not liable for losses resulting from unauthorized access.

4. Ordering and Payment

By placing an order, you make an offer to purchase the selected merchandise. All orders are subject to our acceptance and availability.

We reserve the right to cancel or refuse orders for any reason, including but not limited to:

• Stock limitations

• Pricing errors

• Fraud suspicion

All prices are listed in USD and are subject to change without notice. You agree to pay all charges related to your order, including applicable taxes and shipping fees.

Accepted Payment Methods:
Credit Cards (Visa, MasterCard, American Express, Discover), Apple Pay, Chime, Zelle, and select Cryptocurrencies.

Payments are securely processed via third-party providers; we do not store full payment details on our servers.

5. Shipping and Delivery

Shipping fees and estimated delivery times are shown during checkout and may vary. Title and risk of loss transfer to you once we hand over the goods to the shipping carrier.

Please see our Shipping Policy for details on shipping methods, inspection procedures, and your responsibility to note visible damage upon delivery.

6. Returns and Exchanges

All purchases are final unless covered under the rare exceptions detailed in our Returns & Exchanges Policy. Liquidation items are sold AS-IS and are not typically eligible for return or exchange.

7. Intellectual Property

All content on DirectPrimeLiquidation.com — including images, logos, software, and written material — is protected by copyright, trademark, and other laws. You may not reuse or distribute this content without written permission.

Direct Prime Liquidation™ and associated logos are registered trademarks and may not be used without authorization.

8. User Content

If you submit reviews or other content to our site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and distribute your content in any media.

You affirm that you own or control the rights to any content you post and that it is not false, misleading, or in violation of any third-party rights.

We reserve the right to monitor, edit, or remove content at our discretion.

9. Prohibited Uses

You may not use our website to:

• Violate laws or regulations

• Impersonate another person or entity

• Collect data from users without consent

• Upload viruses or malicious software

• Interfere with the operation of our services

Any misuse of our platform may result in suspension or termination of access.

10. Disclaimer of Warranties

Our website and all content, merchandise, and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding:

• Product condition

• Merchantability

• Fitness for a particular purpose

• Accuracy of listings or manifests

Use of our website is at your own risk.

11. Limitation of Liability

To the fullest extent allowed by law, we are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website or any products purchased through it. Our total liability will not exceed the amount you paid for the specific pallet(s) in question.

12. Indemnification

You agree to indemnify and hold harmless Direct Prime Liquidation LLC, its affiliates, employees, and agents from all claims, damages, and expenses (including legal fees) arising from your use of the site or breach of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws principles.

14. Dispute Resolution

Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will be held in Fort Wayne, Indiana, and the proceedings will be conducted in English. The arbitrator’s decision will be final and binding.

Need Help?

📧 Email: support@directprimeliquidation.com
📱 Phone: +1 (305) 791-0536
🕒 Hours: Monday–Friday, 7:00 AM – 3:30 PM ET

We are here to help you with any questions about these Terms or your use of our services.