Returns + Exchanges

At Direct Prime Liquidation, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the terms below.

Countries & Eligibility

• This return policy applies to orders shipped within the United State and Canada.

• Returns are accepted for both defective and non-defective products.

• Exchanges are also accepted.

Product Condition & Return Window

• Items must be returned in new and unused condition.

• You have 14 days from the date of delivery to request a return or exchange.

Method & Fees

• Returns must be sent back by mail.

• The customer is responsible for the return shipping costs/return label only when the return is not caused by our error (e.g., change of mind, incorrect size, or address issue).

• If the return is required because of an error on our side (for example, a wrong item sent or a manufacturing defect), we will cover the return shipping costs and provide the label.

• No restocking fees will be charged.

• Refunds will be issued to your original payment method within 5 days after we receive and inspect your return.

How to Start a Return

To initiate a return or exchange, please contact our support team at:
support@directprimeliquidation.com

Please include your order number and the reason for the return in your request.

Need Help?

For any other questions, please contact us.

Store Name: Direct prime liquidation

Num: +1 (305) 791-053
Email: support@directprimeliquidation.com

Address: 10924 SUMMERTON DR, RIVERVIEW, FL, 33579

Opening Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM