Final Sales Policy at Direct Prime Liquidation

At Direct Prime Liquidation, we specialize in reselling liquidation inventory sourced from major retailers and distributors. This merchandise typically includes customer returns, shelf pulls, overstock, and discontinued items — all offered at significantly discounted prices to help resellers and entrepreneurs maximize profit potential.

It’s essential for our customers to understand that all liquidation goods are sold AS-IS, WHERE-IS. Items may be new, open box, incomplete, or damaged. Conditions can vary widely from pallet to pallet. While we strive to provide accurate lot descriptions, photos, and manifests when available, this information is often provided by suppliers and cannot be guaranteed.

Purchasing liquidation inventory carries inherent risk — which is reflected in our pricing structure.

Our Returns & Exchanges Policy

All Sales Are Final
Due to the nature of liquidation merchandise, all sales made through DirectPrimeLiquidation.com are final. Once a pallet or truckload has been purchased and shipped or picked up, it cannot be returned, refunded, or exchanged.

We strongly encourage customers to carefully review lot descriptions, photos, and any available manifest prior to purchasing. If you have questions, please contact us before placing an order — we’re happy to assist.

Limited Exceptions (Rare Circumstances Only)

In very limited cases, we may consider an exception if:

There is a significant discrepancy between the advertised product and what was delivered (e.g., receiving electronics instead of apparel).
There is verified major shipping damage that occurred in transit and was properly documented at the time of delivery.

Please note: Issues such as damaged/defective items, missing accessories, variations in brand/model, or over/underestimated retail values are normal in liquidation and do not qualify for return or exchange.

Requesting a Review for a Possible Exception

To request a review under our exception policy, you must:

Contact us within 3 business days of receiving your order.
Include your order number.
Provide a detailed explanation of the issue.
Attach clear photo or video evidence of the discrepancy or shipping damage as it appeared upon arrival (before the pallet is sorted).
Provide proof that the damage was noted with the delivery carrier at the time of receipt.

⚠️ The pallet must remain in substantially the same condition as received. If items are removed, sorted, or packaging is discarded, your request may no longer be eligible for review.

Resolution for Approved Exceptions

If an error or damage qualifies under our exception policy, we will determine the resolution at our sole discretion. Possible outcomes include:

A partial refund based on the issue.
Store credit for a future purchase.
In extremely rare cases, return approval (return shipping fees may apply).

Please understand that resolution may take time and is not guaranteed.

Shipping Damage

If your pallet arrives with visible shipping damage (e.g., crushed boxes, torn wrapping, signs of mishandling):

Note the damage on the delivery receipt before signing for the shipment.
Take multiple clear photos of the damage and the pallet as received.
Contact us within 24 hours of delivery with your order number and photo documentation.

Failure to document damage with the carrier at delivery may void your eligibility for a damage claim. We will assist with carrier claim submissions, but outcomes depend on their investigation.

Items Not Eligible for Return or Exchange

We cannot accept returns or offer refunds in the following situations:

Normal liquidation conditions (e.g., damaged, incomplete, or defective items).
Buyer’s remorse, pricing errors, or changes in resale plans.
Minor manifest or brand/model discrepancies.
Pallets that have been tampered with, opened, or sorted.
Issues reported outside the required timeframes (3 business days for product concerns, 24 hours for shipping damage).

Need Help?

We want you to succeed with every purchase. If you have any questions about an item, a lot, or liquidation merchandise conditions before buying, please reach out:

📧 Email: support@directprimeliquidation.com
📱 Phone: +1 (305) 791-0536
🕒 Business Hours: Monday–Friday, 7:00 AM – 3:30 PM ET

We’re here to provide the information you need to buy with confidence.