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Support Center
FAQ
Company & Product Overview
Direct Prime Liquidation is a global B2B supplier specializing in bulk liquidation pallets and truckloads. We source directly from top-tier retailers, manufacturers, and logistics providers to offer merchandise at below-wholesale pricing to resellers, exporters, and volume buyers.
Our inventory includes:
Apparel (Men’s, Women’s, Children’s – New & Packaged)
Electronics (New, Open-Box, Returns)
Tools & Hardware
General Merchandise (Toys, Home Goods, Health & Beauty)
Mixed Lots & Mystery Pallets
We offer:
New (Overstock, Shelf Pulls)
Like New (Open Box)
Customer Returns
Mixed Condition pallets
Each listing clearly describes the item conditions.
Manifested pallets include detailed item lists, quantities, and estimated retail values.
Unmanifested pallets are available at a lower cost and may vary in item mix.
Ordering & Payment
You can place an order online at directprimeliquidation.com or contact our sales team for custom quotes or bulk orders. Large-volume buyers can request:
Custom manifests
Wholesale pricing
Truckload offers
We accept:
Major Credit/Debit Cards (Visa, MasterCard, AmEx)
PayPal
Bank Wire Transfers
Zelle (U.S. Only)
Cryptocurrency (Bitcoin, USDT ….)
We do not offer in-house financing. However, buyers may use third-party options like:
PayPal Credit
Business Credit Lines
For retail customers: No license required
For tax-exempt or wholesale transactions: A valid resale certificate is required
Shipping & Fulfillment
Yes, we ship:
Nationwide across the U.S.
Worldwide to over 50 countries via ocean freight and air cargo
Please contact logistics@directprimeliquidation.com for international freight quotes.
Shipping costs depend on:
Destination (Domestic or International)
Pallet size and weight
Freight carrier availability
Service type (Standard, Liftgate, Expedited)
Quotes are shown at checkout or provided via email for bulk orders.
Each pallet description includes condition details. We do not knowingly sell broken or unusable merchandise unless clearly specified.
Estimated timelines:
U.S. Orders: 3–7 business days (via freight)
Canada: 7–12 business days
Europe, Asia, Africa: 2–5 weeks (depending on mode of transport)
Tracking information is emailed once your order ships.
Yes. Local pickup is available at our warehouse by appointment. Select “Local Pickup” during checkout and we’ll schedule your pickup window.
Returns, Quality, and Guarantees
Due to the nature of liquidation sales, all purchases are final. We do not offer returns, refunds, or exchanges unless:
The pallet delivered is significantly different from what was listed
A manifest error is confirmed
If you receive visibly damaged or missing goods:
Take detailed photos within 48 hours of delivery
Email documentation to support@directprimeliquidation.com
We will assess your case and offer a resolution if appropriate
While manifested pallets include accurate listings, all pallets—especially unmanifested ones—carry a standard level of risk inherent to the liquidation industry. Condition is as described but may vary slightly in mix and quantity.
Photos are representative of the lot or category, not the exact pallet.
Descriptions and specifications are provided to the best of our ability.
We inspect and verify pallets before shipping to ensure transparency.